Customer support
We are here to help your kindergarten team
Whether you are opening a new center, inviting assistants, or rolling out the parent app, our specialists respond with practical guidance for your daily workflow.
What to expect
- Personal responses from Pebli customer success within one business day
- Prioritized support for urgent issues, data concerns, and critical uptime questions
- Hands-on help when you open a new kindergarten or invite your first assistants
Get in touch with our support team
Write to us with questions about accounts, daily workflows, billing, or rolling out the parent app — we reply with practical next steps.
Email support
Share the full context of your question, attach screenshots if useful, and our team will follow up with a clear response.
Support for kindergarten teams
We combine early-education operations experience with platform knowledge for directors, managers, and multi-site operators.
Account access
- OTP delivery issues or locked accounts
- Managing organization members and role permissions
- Updating primary contact or billing owner details
Onboarding help
- Guided setup for a new kindergarten or additional site
- Adding classes, children, and staff at a steady pace
- Inviting managers and assistants with the right access
Billing and legal
- Invoices, payment methods, and tax documentation
- Service-level agreements and security questionnaires
- Procurement reviews and custom contracting needs
Parent app & daily tools
- Helping families install and use the Pebli parent app
- Attendance, care logs, and daily report questions
- Notifications and message delivery troubleshooting
Need help before opening day or during rollout?
Flag urgent timelines in your message and include your target go-live date. We prioritize responses for time-sensitive rollouts and issues affecting families or staff access.
Monday to Friday, 08:00-20:00 (GMT+2)
For platform outages affecting your center, email support@pebli.app with your kindergarten name and describe the impact.
What to include in your request
- Your organization name, relevant workspace, and the teammates involved
- A concise summary of the issue or goal, plus any steps already taken
- Links, screenshots, CSV samples, or log excerpts that will help us replicate the situation
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